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Update 18/10/21: Please place orders with confidence. We have reduced staffing but we are operational and are working hard on existing and new orders

New customers: Please allow approx. 7-8 weeks lead time from ordering inc. delivery from ordering as we are making all pieces to order

FAQ

Q. Do I have to register to order products?

A. There is no registration required. Customers can simply add product(s) to the shopping cart and then order the products without having to register before ordering. During the process you can supply the delivery address then our website redirects you to the PayPal website where you can order the items securely using credit\debit card or PayPal

Q. How can I order the products?

A. Products can either be ordered online through the website using the online shop or you can contact us and we can send an invoice via email made out for the item(s) and offer various payment methods 

Q. Can I collect or pickup the products?

A. Of course but the workshop is a manufacturing environment so currently collections are by appointment only so that we can ensure that there will be someone available when you visit. Please contact us in advance so this can be arranged

Q. What payment methods do you accept?

A. We prefer credit\debit card from online shop orders as it is the quickest and most seamless method but we can also send you an email and invoice so that payment can be made by BACS, Cheque or another agreed payment method 

Q. Do you deliver?

A. Delivery is included to anywhere in the UK mainland. Generally the delivery is handled via APC Courier signed for service with tracking number and we contact each customer to arrange a convenient delivery day

Q. What is the fitting?

A. Please see item descriptions for each products individual fitting option

Q. How are they installed?

A. Please see item descriptions for each products individual installation option

What are the products made of?

A. The products are concrete based and made in accordance to British standards BS EN 490:2004 and BS EN 491:2004 specifications. They have been tested for freeze\thaw resistance in a laboratory simulating real world weather conditions and we hold a British kitemark certificate

Last modified on Sunday, 03 October 2021 16:35
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